by Lori Porter | Nov 7, 2023 | Career CNA, CNA Education
I firmly believe that CNAs could do anything they want to do. They are resourceful, passionate, and resilient. They are able to juggle numerous tasks at once and can pivot quickly from one thing to another. So I was pleased to talk with NICE’s Cindy Frakes and NAHCA...
by Lori Porter | Sep 27, 2023 | Career CNA, CNA Fest, CNA Stress
One of many things that was so wonderful about our recent CNA Fest is that it put a real focus on CNAs and gave them an exclusive opportunity to be seen, heard, and celebrated. But how many of you went home and back to work and felt invisible? There are many reasons...
by Sherry Perry | Sep 7, 2023 | Career CNA, CNA Education, CNA Stress
Service recovery in healthcare is a process designed to identify where service has failed the customer, then rectifying the issue to regain trust and loyalty from the customer which will keep them returning to your company for the care they are seeking. So, put in a...
by Lisa Sweet | Aug 21, 2023 | Career CNA, CNA Education
You’ve probably seen the commercial on TV. Happy older adults talking about their plans for the summer and fall and the fun things they’ll do. Then the screen gets dark, and a dire warning appears about the dangers of RSV to people over 60. You may be wondering what...
by Sherry Perry | Aug 2, 2023 | Career CNA, CNA Education, CNA Fest, CNA Stress
Loneliness and isolation are felt by millions of people everyday, even with the population in the United States now estimated at 335.1 million, according to the US Census Bureau. Unfortunately, feeling alone, isolated, disrespected, unappreciated, and unrecognized is...
by Sherry Perry | Jul 1, 2023 | Career CNA, CNA Stress, Get Involved
What’s in a name? Everything! From a very young age, we are taught to show respect to others when we are addressing them. When speaking with or responding to people, we use words such as Ma’am, Sir, Mr., Mrs., or Miss as a display of courtesy and respect. This rule of...
