by Sherry Perry | Sep 7, 2023 | Career CNA, CNA Education, CNA Stress
Service recovery in healthcare is a process designed to identify where service has failed the customer, then rectifying the issue to regain trust and loyalty from the customer which will keep them returning to your company for the care they are seeking. So, put in a...
by Sherry Perry | Aug 2, 2023 | Career CNA, CNA Education, CNA Fest, CNA Stress
Loneliness and isolation are felt by millions of people everyday, even with the population in the United States now estimated at 335.1 million, according to the US Census Bureau. Unfortunately, feeling alone, isolated, disrespected, unappreciated, and unrecognized is...
by Sherry Perry | Jul 1, 2023 | Career CNA, CNA Stress, Get Involved
What’s in a name? Everything! From a very young age, we are taught to show respect to others when we are addressing them. When speaking with or responding to people, we use words such as Ma’am, Sir, Mr., Mrs., or Miss as a display of courtesy and respect. This rule of...
by Sherry Perry | Jun 29, 2022 | Career CNA, CNA Education
Wouldn’t it be a wonderful world if we all had the ability to remember everything we needed to? CNAs in long-term care (LTC) settings have so many people they are responsible for taking complete care of these days, it is virtually impossible to remember...
by Sherry Perry | Apr 14, 2022 | Career CNA, CNA Education, CNA Stress, CNA Week
“I’m Still Standing” is the theme for CNA Week 2022, based on the song by Elton John. We felt this completely represented how CNAs feel after the last two years. On a Facebook post that reached thousands of CNAs, this question was posed: When you think of...
